Chestnut Brew Crafts, a FNI Products Inc. company is proud to offer a Satisfaction Guarantee! If, for any reason, you are unsatisfied with the products you received, simply submit a Support Ticket to request a return. Important information and instructions regarding returns are provided via RMA, and therefore are subject to RMA approval. Items sent back without prior RMA approval may be denied. All return requests must be submitted within 30 days of product delivery. Once an RMA is issued, the products must be received back to us, in original condition, within 30 days. Returns will not be accepted unless they are complete. All original boxes, packing materials, parts, components and pieces must be returned to us for a return to be processed. Returns will not be granted without all of the products original packaging and parts. Refunds requested for returns are subject to a 15% restocking fee. Restocking fees do not apply to returns for exchange. ALL associated shipping fees are non-refundable. We do not issue return labels for returns or exchanges.
Custom Orders: As you may be aware, custom printed products cannot be restocked. These types of items may include custom printed glassware and other imprinted bar tools as well as custom made woodshop items such as liquor shelves. In fact, the industry standard for customized products dictates a no return and a no refund policy with the exception of items that are unusable. Unusable items include but are not limited to broken glassware, bent or misshapen bottle openers, cracked or broken license plates, etc. Items with production quality flaws are wholly non-refundable, but may be eligible for a discount or refund. If you receive an order with unusable items, you must contact us within seven days of receiving your order. We require photographic evidence of the unusable items prior to any credits being issued.
If your order is returned by the carrier due to part or all of the address being provided incorrectly, for refusal, the receiver was unavailable at all attempts or the package was unclaimed, you will be responsible for the associated shipping fees to reship the order.
Chestnut Brew Crafts will not be held accountable for the misuse of any products. Chestnut Brew Crafts makes every effort to ensure that your package is packed and shipped correctly. However, from time to time, occasional errors are made. If you received damaged, defective or incorrect products, it must be reported within 7 days of delivery. Please note: Photographic evidence will be required for any problems with your order. Problems reported after 7 days of delivery may be disqualified for replacements or refunds. We may request that the incorrect item be returned to us at our expense. If the item is not returned, you may be charged for the incorrect item.